ヘルプ・お問い合わせ

●Want to Save on Shipping?  
Using package forwarding services like our official Rakuten Global Express is a great way to save on shipping by combining your orders into one shipment. 
It also lets you purchase virtually all the products sold on Rakuten.
*Some shops may not apply.  
◎About Rakuten Global Express  Rakuten Global Express is Rakuten's official overseas delivery service for shopping on Rakuten Ichiba, Rakuten Books etc.
More details - https://globalexpress.rakuten.co.jp/service/

●Benefits  
◎Save on shipping by combining your shipments - way cheaper than shipping each package separately!  
◎Ship products from shops that don't provide international shipping - so you can enjoy a much wider variety of products on Rakuten!

●How It Works  
◎Sign up for a forwarding service, like our official Rakuten Global Express, and get your "forwarding address."  
◎Use your "forwarding address" to ship your items to. Your packages will be shipped from shop in Japan to the forwarding services’ warehouse in Japan and combined into one package.  Please input your shipping address in Japanese when you use package forwarding service. 
◎Receive your package from the warehouse!

●Prohibited Items  
Depending on each package forwarding company, some products may be prohibited due to regulations.
For more details, please check the regulations of the forwarding company you intend to use.  
Rakuten Global Express - https://globalexpress.rakuten.co.jp/help/prohibited-items

●Rakuten's Official Forwarding Service 
No additional fees for combining orders unlike most other forwarding services 100% Safe & Secure, Rakuten's official forwarding service Earn & use Rakuten Points for your shipping!


●Other Forwarding Service Companies